Supplier Management Relationships with other Lifecycle Phases

The information within the SCD will provide a complete set of reference information for all Supplier Management procedures and activities needed across the Service Lifecycle. Such activities include:

Service Design
* Evaluating which components of service provision should/could be provided by an external supplier or partner
* Supplier categorization and maintenance of the SCD
* Evaluation and set-up of new suppliers and contracts
* Assessing the transition to new suppliers
* Establishing new suppliers

Service Operation
* Ongoing Supplier and Contract Management and performance
* Contract renewal and termination

Continual Service Improvement
* Identifying improvement actions involving suppliers
* Collating measurements gathered on supplier arrangements

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