If there’s one thing you can count on, it’s change. It’s as unfailing as the rising and setting sun…something that everyone must deal with from time to time. But don’t get the wrong idea; one shouldn’t simply accept the notion that all change is painful or unnecessary. Quite the contrary; sometimes a slight series of [...]
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Since Agile-based development has emerged we’ve seen an increased demand for sweeping changes in the IT culture itself. As you are no doubt already aware, a recurrent problem with most IT operations is that significant problems can often emerge from simply altering one line of code (or, making minute adjustments on the development side of [...]
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What does a CAB (change advisory board) do in the context of ITIL service transition? There is no such thing as infallible infrastructure; this line of thinking applies directly to IT as well as many other examples from the real world. Even the most thoroughly contemplated design or system is going to require some level(s) [...]
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