Change Manager * Administration of all RFCs * Prepare RFCs for CAB meetings, communicate Change Schedule for Service Desk * Authorize (or reject) changes. CAB * Advises Change Manager on authorization issues for RFCs with significant or major impact * Typical representatives for a CAB under normal conditions are: o The Change Manager (chairs the [...]
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While the responsibility for authorization for Changes lies with the Change Manager, they in turn will ensure they have the approval of three main areas: * Financial Approval – What’s it going to cost? And what’s the cost of not doing it? * Business Approval – What are the consequences to the business? And not [...]
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To ensure that the Change Management process does not become a bottleneck, it is important to define what Change Models will be used to ensure effective and efficient control and implementation of RFCs. Level,Change Authority,Potential Impact/Risk 1 Business Executive Board,High cost/risk change, Executive decision 2 The IT Management (Steering) Board, Change impacts multiple services/ organizational [...]
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