Cloud computing is more about agility, cost control and being able to do things previously impossible rather than increased productivity doing what the organization has always done. …While this is an interesting notion, Cloud Computing is a delivery consumption model allowing organizations to access computing resources larger than they may have been able to purchase, [...]
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All service providers are faced with the challenge with a balancing act of three main elements: * Resources – people, IT infrastructure, consumables and money * Features – the product or service and its quality * Time schedule – the timeframes within which various stages and the final delivery of a service or product are [...]
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Incident Management has developed over time to become one of the most visible and mature ITIL® processes for any organization, largely driven by the need to reduce the business impact of disruptions to IT services. While any effective implementation does balance the efforts towards the various phases of the Service Lifecycle, as Incident Management can [...]
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The Service Operation lifecycle phase is primarily focused on the management of IT Services that ensures effectiveness and efficiency in delivery and support. Successful Service Operation requires coordination and execution of the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service Operation is also responsible for [...]
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The definition of different process models will allow an organization to maintain a balance between providing an appropriate level of control for changes without causing bottlenecks or restricting business growth. Change Models defines how various categories of changes are assessed and authorized, with different mechanisms and activities used to process and deliver changes based on [...]
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The set of security controls should be designed to support and enforce the Information Security Policy and to minimize all recognized and potential threats. The controls will be considerably more cost effective if included within the design of all services. This ensures continued protection of all existing services and that new services are accessed in [...]
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The primary goal of Capacity Management is to ensure that cost-justifiable IT capacity in all areas of IT exists and is matched to the current and future agreed needs of the business in a timely manner. Other objectives of Capacity Management are to: * Produce and maintain an up to date Capacity Plan * Provide [...]
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