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But, in order to prepare for this industrial revolution of I&O, the behavior of team members must be altered to reflect the new goals of simplified standardization. …To get industrialization right, I&O professionals can focus on 10 key steps that … Continued

Continual Service Improvement Processes Service Measurement and Reporting Goal and objectives

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To coordinate the design of metrics, data collection and reporting activities from the other processes and functions. There are four main reasons to monitor and measure: * Validate: Are we supporting the strategy and vision? * Direct: Based on factual … Continued

IT Governance

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Governance relates to decisions that define expectations, grant power, or verify performance. It consists either of a separate process or of a specific part of management or leadership processes. In the case of a business or of a non-profit organization, … Continued

Activities of Capacity Management

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Capacity Management consists of these main activities: 1. Performance Monitoring – Measuring, monitoring, and tuning the performance of IT services and the individual infrastructure components 2. Demand Management – Short term reactive implementation of strategies considered within Service Strategy to … Continued

Principles of Capacity Management

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The balancing act of Capacity Management In coordination with the processes of Financial Management and Demand Management, Capacity Management seeks to provide a continual optimal balance between supply against demand, and costs against resources needed. This optimum balance is only … Continued