When the significance has been determined, correlation is used to compare the event with a set of criteria and rules in a specific order. The rules may have either a technical or business focus, but the underlying reason for correlation is to determine the level and type of business impact of the event. A ‘Correlation [...]
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Achieving the Balance Service Operation is more than just a repetitive execution of a standard set of procedures or activities, this phase works in an ever-changing environment. One of Service Operation’s key roles is dealing with the conflict between maintaining the status quo, adapting to the changing business and technological environments and achieving a balance [...]
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