change manager

While the responsibility for authorization for Changes lies with the Change Manager, they in turn will ensure they have the approval of three main areas: * Financial Approval – What’s it going to cost? And what’s the cost of not doing it? * Business Approval – What are the consequences to the business? And not […]

Where can RFCs be initiated? Anywhere (Other ITIL® processes, customers, end-users etc.) Who does the actual build/test/implement? * Technical areas * Project Teams * Release and Deployment Management. Important Steps: 1. The RFC is logged 2. An initial review is performed (to filter RFCs) 3. The RFCs are assessed – may require involvement of CAB […]

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