Components making up the Service Knowledge Management System The SKMS describes the complete set of tools and databases that are used to manage knowledge and information, including the Configuration Management System as well as other tools and databases. The SKMS stores, manages, updates and presents all information that an IT service provider needs to manage [...]
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All Supplier Management process activity should be driven by supplier strategy and policy. In order to achieve consistency and effectiveness in the implementation of the policy, a Supplier and Contract Database (SCD) should be established. Ideally the SCD should form an integrated element of a comprehensive CMS (Configuration Management System) or SKMS (Service Knowledge Management [...]
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