The majority of benefits enabled by effective Service Asset and Configuration Management can be seen in improvements of other Service Management processes. By having quality asset and configuration data available, the benefits to other processes include: * Better forecasting and planning of changes * Changes and releases to be assessed planned and delivered successfully * [...]
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Notice how management and planning are the central activities. Good, sound Service Asset and Configuration Management requires thorough planning for the operation of the process to work. Planning: * Defining the strategy, policy, scope, objectives, processes and procedures for Service Asset and Configuration Management * Roles and responsibilities of involved staff and stakeholders * Location [...]
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