Smaller businesses now have access to High Performance Computing, thanks to the Cloud We seem to be moving forward into a new age. Access to what should be considered “upper-level technology” is becoming possible for virtually any size business. In the past, being able to leverage something like high performance computing (HPC) meant that [...]
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What to look for in an IaaS vendor Jumping into new areas of technology can certainly offer big benefits, but we should also be doing our best to avoid taking unnecessary risks while doing so. For instance, although IaaS is in high demand by businesses across the globe, it is still a relatively “adolescent” [...]
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What’s going on at this year’s Ingram Micro Cloud Summit (2012)? Today (June 5th) marked the 2nd day of activities at Ingram Micro’s annual cloud summit. The focus of the summit continues to be expansion, growth and opportunity in cloud computing. Along with the expected discussions about the future of cloud and IT, there were [...]
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Examining Amazon’s new Cloudsearch Service Well, it looks like cloud computing just got upgraded (yet again); thanks to Amazon’s new Cloudsearch service, searching and scanning is quicker and more efficient. Before the emergence of this new service, queries and searches across extensive clouds (which comprise even more widespread resources) required setting up, maintaining, scaling [...]
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ITIL In depth: comparing and contrasting OLA & SLA While it might seem as though (to some people that) an OLA (operation level agreement) and a SLA (service level agreement) essentially take on the same roles and duties, it’s important to note that they actually differ in some key ways. For example, SLA is really [...]
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Lifecycle: The natural process of stages that an organism or inanimate object goes through as it matures. For example, human stages are birth, infant, toddler, child, pre-teen, teenager, young adult, adult, elderly adult and death. The concept of the Service Lifecycle is fundamental to the refresh of ITIL®® for Version 3. Previously, much of the [...]
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3 Complete Certification Kits. Including Exams. All for one low price. Focuses on the necessary customer service, IT Service Management and technical skills required to provide quality first-line IT support. Provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist [...]
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Help Desk Analyst Complete Certification Kit: You-Powered Help Desk Support – Essential Study Guide and eLearning Program US$ 99.95 >Order now This book and certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped [...]
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what is ITIL® where does the network id creation fall in the ITIL® foundation what are the best study guides for the ITIL® service lifecycle who is the best exam prep provider for the ITIL® service manager exam does ITIL® mandate certain deliverables for service desk does my ITIL® certification expire where does the creation [...]
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Although there are 5 phases throughout the Lifecycle, they are not separate, nor are the phases necessarily carried out in a particular order. The whole ethos of the Service Lifecycle approach is that each phase will affect the other, creating a continuous cycle. For this to work successfully, the Continuous Service Improvement (CSI) phase is [...]
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ITIL® – Certification Kits The Art of Service store.theartofservice.com/certification-kits/itil.html Items 1 – 15 of 79 … ITIL® 2011 Foundation – Complete Examination Package. Regular Price: …ITIL® 2011 Foundation – eLearning Plus exam Prep. $195.00 As … The following section provides example reasoning for each answer. This is only a guide however, and does not cover every possible reason why an answer is [...]
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Question 1 Why should monitoring and measuring be used when trying to improve services? a) To validate, justify, monitor and improve b) To validate, direct, justify and intervene c) To validate, check, act and improve d) To validate, analyze, direct and improve Question 2 Which is the first activity of the Continual Service Improvement (CSI) [...]
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In the 1950s, W. Edwards Deming proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers and supporting staff can identify and change the parts of the process [...]
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From a customer viewpoint, Service Operation is where actual value is seen. This is because it is the execution of strategies, designs and plans and improvements from the Service Lifecycle phases. Key benefits delivered as a result of Service Operation are: * Effectiveness and efficiency in IT Service delivery and support * Increased return on [...]
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Hello Tim, I am midway through the ITIL® foundation materials I purchased from the art of service, and just want to say how much I am enjoying the course. The materials are well structured and as I progress I feel I am building on concepts already learnt. I worked at the Volkswagen UK headquarters for [...]
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Many organizations find it beneficial to offer “self help” capabilities to their users. The technology should therefore support this capability, with the web front-end allowing web pages offering a menu-driven range of self help and service requests – with a direct interface into the back-end process-handling software. This reduces the amount of calls into the [...]
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Effective Service Transition can significantly improve a Service Provider’s ability to effectively handle high volumes of change and releases across its Customer base. Other benefits delivered include: * Increased success rate of Changes and Releases * More accurate estimations of Service Levels and Warranties * Less variation of costs against those estimated in budgets * [...]
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ITIL® Intermediate Release, Control and Validation (RCV) eLearning … store.theartofservice.com/itil-intermediate-release-control-and-validation-rcv- elearning-plus-exam-prep.html Change management; Service Asset & Configuration Management; Service Validation & Testing; Release &Deployment Management; Request Fulfillment … To deploy new releases into production, transition support to service operation, and enable its effective use in order to deliver value to the customer. Other objectives of Release and Deployment are: * To define [...]
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To ensure that standardized methods and procedures are used for controlled, efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Change Management acts as the greatest contributor to the CMDB, as Changes to CMDB must [...]
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Configuration Management Process Kit store.theartofservice.com/configuration-management-process-kit-isbn- tk00105.html The faster you act the better chance you will have to secure a protected IT service ! Your future success is VE. The goal of Service Asset and Configuration Management is to support the agreed IT service provision by managing, storing, controlling and providing information about Configuration Items (CIs) and [...]
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