Capacity Management consists of these main activities: 1. Performance Monitoring – Measuring, monitoring, and tuning the performance of IT services and the individual infrastructure components 2. Demand Management – Short term reactive implementation of strategies considered within Service Strategy to manage current demand 3. Application Sizing – Determining the hardware or application capacity required to [...]
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The balancing act of Capacity Management In coordination with the processes of Financial Management and Demand Management, Capacity Management seeks to provide a continual optimal balance between supply against demand, and costs against resources needed. This optimum balance is only achieved both now and in the future by ensuring that Capacity Management is involved in [...]
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The two primary methods used to influence or manage demand: Physical/Technical constraints e.g. restrict number of connections, users, running times Financial chargeback e.g. using expensive charging for services near full capacity or over capacity quotas. Example Every morning between 8:00am and 8:30am, approximately 1500 users logon to the network. At the same time, many IT [...]
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The Business Process Management Toolkit: Practical Guidelines to … store.theartofservice.com/the-business-process-management-toolkit-practical- guidelines-to-successful-implementations.html The elaborate Business Process Management toolkit endeavors to help you organize your business and maximize its financial, market coverage and strategic … Like patterns of business activity (PBA), User profiles should be identified and analyzed for their relationship to the patterns of demand generated in the business. User profiles are defined [...]
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ITIL® Service Offerings and Agreements (SOA) Full Certification … store.theartofservice.com/itil-service-offerings-and-agreements-soa-full- certification-online-learning-and-study-book-course-the-itil-interme… Service Portfolio Management; Service Catalog Management; Service Level Management; Demand Management; Supplier Management; Financial Management for IT … The primary source of demand for IT services comes from the execution of business process within the organization(s) being served. With any business process, there will be a number [...]
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The primary goal of Demand Management is to assist the IT Service Provider in understanding and influencing customer demand for services and the provision of Capacity to meet these demands. Other objectives include: Identification and analysis of Patterns of Business Activity (PBA) and user profiles that generate demand Utilizing techniques to influence and manage demand [...]
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Demand Management was previously an activity found within Capacity Management, and now within Version 3 of ITIL®® it has been made a separate process found within the Service Strategy phase. The reasoning behind this is that before we decide how to design for capacity, decisions must be made regarding why demand should be managed in [...]
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The processes included in the Service Strategy lifecycle phase are: Financial Management Demand Management. These two processes work together to enable an IT organization to maximize the value of services being provided to customers and supply quality information to other ITSM processes. Although they are primarily strategic in nature, these processes also incorporate activities that [...]
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