Application Management for-it-operations-management.html Application Management: What you Need to Know For IT Operations Management.   * Managing Applications throughout their lifecycle * Supports and maintains operational applications, and plays an important role in design, testing and improvement of applications that form part of IT Services * Support the organization’s business processes by helping to […]

A Release Policy is the formal documentation of the overarching strategy for releases and was derived from the Service Design phase of the Service Lifecycle. It is the governing policy document for the process and must accommodate the majority of releases being implemented. Typical contents of a Release Policy include: * Level of infrastructure to […]

Often forgotten or ignored in many IT Service Management implementations or initiatives, Release and Deployment can be mistakenly seen as the poor cousin of Change Management, of less importance and priority to both the business and IT organizations. Much of the confusion and misunderstanding is perpetuated by the idea that Release and Deployment only focuses […]

Where can RFCs be initiated? Anywhere (Other ITIL® processes, customers, end-users etc.) Who does the actual build/test/implement? * Technical areas * Project Teams * Release and Deployment Management. Important Steps: 1. The RFC is logged 2. An initial review is performed (to filter RFCs) 3. The RFCs are assessed – may require involvement of CAB […]

The Service Transition lifecycle phase focuses on the vulnerable transition between the Design phase and the Operation phase of a service. It is particularly critical as functional and technical errors not found during this phase will result in significantly higher impact levels to the business and/or IT infrastructure and will usually cost much more to […]

The primary goal of Service Catalog Management is to ensure that a Service Catalog is produced, maintained and always contains accurate information on all operational services and those ready for deployment. Other objectives include: * To provide a single source of consistent information for communicating available services and their associated details, interfaces and dependencies * […]

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