Application Management Roles and Responsibilities

Application Management for-it-operations-management.html Application Management: What you Need to Know For IT Operations Management.   * Managing Applications throughout their lifecycle * Supports and maintains operational applications, and plays an important role in design, testing and improvement of applications that form part of IT Services * Support the organization’s business processes by helping to[…]

Release Policy

A Release Policy is the formal documentation of the overarching strategy for releases and was derived from the Service Design phase of the Service Lifecycle. It is the governing policy document for the process and must accommodate the majority of releases being implemented. Typical contents of a Release Policy include: * Level of infrastructure to[…]

The Activities of Change Management

Where can RFCs be initiated? Anywhere (Other ITIL® processes, customers, end-users etc.) Who does the actual build/test/implement? * Technical areas * Project Teams * Release and Deployment Management. Important Steps: 1. The RFC is logged 2. An initial review is performed (to filter RFCs) 3. The RFCs are assessed – may require involvement of CAB[…]

Service Transition

The Service Transition lifecycle phase focuses on the vulnerable transition between the Design phase and the Operation phase of a service. It is particularly critical as functional and technical errors not found during this phase will result in significantly higher impact levels to the business and/or IT infrastructure and will usually cost much more to[…]

Service Catalog Management Goal and objectives

The primary goal of Service Catalog Management is to ensure that a Service Catalog is produced, maintained and always contains accurate information on all operational services and those ready for deployment. Other objectives include: * To provide a single source of consistent information for communicating available services and their associated details, interfaces and dependencies *[…]