Application Management Roles and Responsibilities

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Application Management store.theartofservice.com/application-management-what-you-need-to-know- for-it-operations-management.html Application Management: What you Need to Know For IT Operations Management.   * Managing Applications throughout their lifecycle * Supports and maintains operational applications, and plays an important role in design, testing and improvement of applications … Continued

Release Policy

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A Release Policy is the formal documentation of the overarching strategy for releases and was derived from the Service Design phase of the Service Lifecycle. It is the governing policy document for the process and must accommodate the majority of … Continued

The Activities of Change Management

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Where can RFCs be initiated? Anywhere (Other ITIL® processes, customers, end-users etc.) Who does the actual build/test/implement? * Technical areas * Project Teams * Release and Deployment Management. Important Steps: 1. The RFC is logged 2. An initial review is … Continued

Service Transition

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The Service Transition lifecycle phase focuses on the vulnerable transition between the Design phase and the Operation phase of a service. It is particularly critical as functional and technical errors not found during this phase will result in significantly higher … Continued

Service Catalog Management Goal and objectives

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The primary goal of Service Catalog Management is to ensure that a Service Catalog is produced, maintained and always contains accurate information on all operational services and those ready for deployment. Other objectives include: * To provide a single source … Continued