Incident Models

posted in: News | 0

The Service Monitoring and Control Toolkit store.theartofservice.com/the-service-monitoring-and-control-toolkit.html The Service Monitoring and Control Toolkit is designed to observe the health of … Incident Management—the goal ofIncident Management is to restore normal … Incident Models provide a pre-defined set of steps and procedures that should be used to manage … Continued

Change Models

posted in: News | 0

The definition of different process models will allow an organization to maintain a balance between providing an appropriate level of control for changes without causing bottlenecks or restricting business growth. Change Models defines how various categories of changes are assessed … Continued