The balancing act of Capacity Management In coordination with the processes of Financial Management and Demand Management, Capacity Management seeks to provide a continual optimal balance between supply against demand, and costs against resources needed. This optimum balance is only achieved both now and in the future by ensuring that Capacity Management is involved in [...]
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The primary goal of Demand Management is to assist the IT Service Provider in understanding and influencing customer demand for services and the provision of Capacity to meet these demands. Other objectives include: Identification and analysis of Patterns of Business Activity (PBA) and user profiles that generate demand Utilizing techniques to influence and manage demand [...]
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Demand Management was previously an activity found within Capacity Management, and now within Version 3 of ITIL®® it has been made a separate process found within the Service Strategy phase. The reasoning behind this is that before we decide how to design for capacity, decisions must be made regarding why demand should be managed in [...]
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