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ITIL® 2011 Foundation Complete Certification Kit (special offer) store.theartofservice.com/itilr-2011-foundation-complete-certification-kit- essential-study-guide-and-elearning-program-fourth-edition-special-… ITIL® 2011 Foundation Complete Certification Kit: Essential Study Guide and eLearning Program – Fourth Edition (special offer for new subscribers) Accounting In the context of ITSM, this is a synonym for IT Accounting. Agreement A Document that describes a formal understanding between two or more parties. An Agreement is not legally binding, unless […]

Key Points: The Release Policy is the overarching strategy for Releases and was derived from the Service Design phase of the Service Lifecycle. The Release Plan is the operational implementation for each release. The Deployment Plan is the documented approach for distributing a single Release. Overview of Important Steps: 1. Release planning 2. Preparation for […]

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