improvements

To coordinate the design of metrics, data collection and reporting activities from the other processes and functions. There are four main reasons to monitor and measure: * Validate: Are we supporting the strategy and vision? * Direct: Based on factual data, people can be guided to change behavior * Justify: Do we have the right […]

The primary goal of IT Operations Management is to perform the IT organization’s day to day operational activities using repeatable and consistent actions. Some of the objectives include: * Maintenance of the ‘status quo’ to achieve stability of the organization’s day to day processes and activities * Regular scrutiny and improvements to achieve improved service […]

Service Level Management – Complete Certification Kit store.theartofservice.com/service-level-management-complete-certification- kit.html This Study Guide and Online Course access provides complete, coverage of all exam objectives for the Service Level Management in a systematic approach, … The Service Level Management and SLA Toolkit store.theartofservice.com/the-service-level-management-and-sla-toolkit.html You focus on defining the goals of your organization’s successful Service Level Management and let this toolkit guide you to the end result. […]

Service Improvement Plans are formal plans to implement improvements to a process or service. They are used to ensure that improvement actions are identified and carried out on a regular basis. The identified improvements may come from: Breaches of Service Level Agreements Identification of user training and documentation issues Weak system testing Identified weak areas […]

Hotmail has not had a major upgrade in years, but that is about to change. that wee hours, I had a peek at the new version of Microsoft Hotmail that will be made public that summer (July/August) and it comes with a number of improvements that makes web newsletter nicer to use, but additionally much […]

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