improvements

Continual Service Improvement Processes Service Measurement and Reporting Goal and objectives

To coordinate the design of metrics, data collection and reporting activities from the other processes and functions. There are four main reasons to monitor and measure: * Validate: Are we supporting the strategy and vision? * Direct: Based on factual data, people can be guided to change behavior * Justify: Do we have the right [...]

Tagged as: behavior, continual service, corrective actions, Direct, factual data, improvement, improvement opportunities, improvement processes, improvements, Measurement, measurements, process metrics, Processes, Reporting, Service, service improvement, service measurement, strategy, Validate, vision

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IT Operations Management

in News

The primary goal of IT Operations Management is to perform the IT organization’s day to day operational activities using repeatable and consistent actions. Some of the objectives include: * Maintenance of the ‘status quo’ to achieve stability of the organization’s day to day processes and activities * Regular scrutiny and improvements to achieve improved service [...]

Tagged as: application management, centralized department, department, diagnose, Goal, improved service, improvements, Management, management functions, operational activities, operational skills, Operations, operations management, scrutiny, Single, stability, status, Technical, whilst

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ITIL Service Level Manager Roles and responsibilities

in ITIL®

Service Level Management - Complete Certification Kit store.theartofservice.com/service-level-management-complete-certification- kit.html This Study Guide and Online Course access provides complete, coverage of all exam objectives for the Service Level Management in a systematic approach, … The Service Level Management and SLA Toolkit store.theartofservice.com/the-service-level-management-and-sla-toolkit.html You focus on defining the goals of your organization’s successful Service Level Management and let this toolkit guide you to the end result. [...]

Tagged as: alignment, Analyzes, business, customer, improvements, Management, OLAs, patience, product, relationship management, resilience, roles and responsibilities, Service, service catalog, SLAs, tolerance, understanding

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ITIL Service improvement plans

in ITIL®

Service Improvement Plans are formal plans to implement improvements to a process or service. They are used to ensure that improvement actions are identified and carried out on a regular basis. The identified improvements may come from: Breaches of Service Level Agreements Identification of user training and documentation issues Weak system testing Identified weak areas [...]

Tagged as: Agreements, basis, Breaches, documentation issues, Identification, Identified, improvement actions, improvements, ITIL, process, Service, service improvement, service level agreements, support, support groups, training

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Hotmail to become hot again

in Gadgets

Hotmail has not had a major upgrade in years, but that is about to change. that wee hours, I had a peek at the new version of Microsoft Hotmail that will be made public that summer (July/August) and it comes with a number of improvements that makes web newsletter nicer to use, but additionally much [...]

Tagged as: August, gizmos and gadgets, Hotmail, improvements, July, Microsoft, microsoft hotmail, peek, public, summer, upgrade, version, web newsletter, wee, wee hours

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