Continual Service Improvement Processes Service Measurement and Reporting Goal and objectives

To coordinate the design of metrics, data collection and reporting activities from the other processes and functions. There are four main reasons to monitor and measure: * Validate: Are we supporting the strategy and vision? * Direct: Based on factual data, people can be guided to change behavior * Justify: Do we have the right[…]

IT Operations Management

The primary goal of IT Operations Management is to perform the IT organization’s day to day operational activities using repeatable and consistent actions. Some of the objectives include: * Maintenance of the ‘status quo’ to achieve stability of the organization’s day to day processes and activities * Regular scrutiny and improvements to achieve improved service[…]

ITIL Service Level Manager Roles and responsibilities

Service Level Management – Complete Certification Kit–level–management-complete-certification- kit.html This Study Guide and Online Course access provides complete, coverage of all exam objectives for the Service Level Management in a systematic approach, … The Service Level Management and SLA Toolkit–level–management-and-sla-toolkit.html You focus on defining the goals of your organization’s successful Service Level Management and let this toolkit guide you to the end result.[…]