Continual Service Improvement Processes Service Measurement and Reporting Goal and objectives

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To coordinate the design of metrics, data collection and reporting activities from the other processes and functions. There are four main reasons to monitor and measure: * Validate: Are we supporting the strategy and vision? * Direct: Based on factual … Continued

IT Operations Management

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The primary goal of IT Operations Management is to perform the IT organization’s day to day operational activities using repeatable and consistent actions. Some of the objectives include: * Maintenance of the ‘status quo’ to achieve stability of the organization’s … Continued

ITIL Service Level Manager Roles and responsibilities

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Service Level Management – Complete Certification Kit store.theartofservice.com/service-level-management-complete-certification- kit.html This Study Guide and Online Course access provides complete, coverage of all exam objectives for the Service Level Management in a systematic approach, … The Service Level Management and SLA Toolkit store.theartofservice.com/the-service-level-management-and-sla-toolkit.html You focus on defining the … Continued

ITIL Service improvement plans

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Service Improvement Plans are formal plans to implement improvements to a process or service. They are used to ensure that improvement actions are identified and carried out on a regular basis. The identified improvements may come from: Breaches of Service … Continued

Introducing the Role of Incident Manager

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Process Improvements Going Nowhere? Check Your Planning

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Automation: Improving a Dynamic Environment

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Finding Balance in Process Improvements

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