Continual Service Improvement Processes Service Measurement and Reporting Goal and objectives

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To coordinate the design of metrics, data collection and reporting activities from the other processes and functions. There are four main reasons to monitor and measure: * Validate: Are we supporting the strategy and vision? * Direct: Based on factual … Continued

IT Operations Management

The primary goal of IT Operations Management is to perform the IT organization’s day to day operational activities using repeatable and consistent actions. Some of the objectives include: * Maintenance of the ‘status quo’ to achieve stability of the organization’s … Continued

ITIL Service Level Manager Roles and responsibilities

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Service Level Management – Complete Certification Kit store.theartofservice.com/service–level–management-complete-certification- kit.html This Study Guide and Online Course access provides complete, coverage of all exam objectives for the Service Level Management in a systematic approach, … The Service Level Management and SLA Toolkit store.theartofservice.com/the-service–level–management-and-sla-toolkit.html You focus on defining the … Continued

ITIL Service improvement plans

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Service Improvement Plans are formal plans to implement improvements to a process or service. They are used to ensure that improvement actions are identified and carried out on a regular basis. The identified improvements may come from: Breaches of Service … Continued

Introducing the Role of Incident Manager

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Process Improvements Going Nowhere? Check Your Planning

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Automation: Improving a Dynamic Environment

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Finding Balance in Process Improvements

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