With the advent of the internet we saw information being spread around much faster in more unexpected ways than virtually anyone could have imagined in their wildest dreams. Not too long ago, before cloud computing became a legitimate technology, distributing information over the internet was still a rather involved procedure and might have entailed a [...]
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While it’s true that Big Data is something that we have to learn to collectively deal with (it’s not going to simply disappear, information accumulation is growing exponentially) that doesn’t mean that there won’t be dips and dives from time to time. So far this year (2013) we’ve seen Big Data stocks take a bit [...]
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Business in this modern age is fraught with challenges and potential hazards, most of us are clearly aware of this. However, there are also a great number of new opportunities and possibilities which have opened up in the last couple of decades, thanks to the influence of the IT sector, of course. On the “hazard” [...]
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Whether you love, hate, or are largely indifferent to QR codes, one thing is becoming quite clear – they’re becoming increasingly visible in all levels of our global society. Originally developed as part of a better system for tracking automobiles during manufacture, QR codes have since then been integrated nearly everywhere you can imagine. Simply [...]
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Ivanka Menken says: “I’ve been getting a lot of questions on the ITIL exams. http://store.theartofservice.com is a great online store with information about ITIL training and ITIL certification. But what about the exams?” How do the ITIL exams work? Where can you sit the ITIL exams? How many exams do you need to do? All these [...]
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Ivanka Menken says: “I think you will find this useful.” ITIL Certification can be quite confusing: What is the difference between ITIL V3 and ITIL 2011? Which course can I take? How do I sit the exam? This Free instant accessible and downloadable presentation gives clarity on the framework and associated certification. For more information, [...]
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Today the official accreditor (APMG) made an announcement for students who completed their ITIL V3 courses prior to December 2011 and FAILED their exam. You have until 31 January 2012 to re-sit your exam. Students who take their initial exam from 1 January 2012 onwards shall sit the ITIL 2011 exams. Accreditor Notice for [...]
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Components making up the Service Knowledge Management System The SKMS describes the complete set of tools and databases that are used to manage knowledge and information, including the Configuration Management System as well as other tools and databases. The SKMS stores, manages, updates and presents all information that an IT service provider needs to manage [...]
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Share http://www.redorbit.com/news/technology/2005532/anitian_enterprise_security_offers_cloud_computing_assessment/index.html?… The URL http://www.redorbit.com/news/technology/2005532/anitian_enterprise_security_offers_cloud_computing_assessment/index.html? …BEAVERTON, Ore., March 2, 2011 /PRNewswire/ — Anitian Enterprise Security, the oldest information consultancy firm in the nation, announces a new service offering: the Cloud Computing Security Assessment. …”Anitian’s Cloud Computing Security Assessment is the ideal way to evaluate Cloud solutions and obtain an unbiased and honest evaluation of all [...]
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Access Management should be utilized for providing/modifying and removing access rights to agreed services documented within the Service Catalog. The following definitions describe the major concepts involved with the process: * Access: Refers to the level and extent of a service’s functionality or data that a user is entitled to use. * Identity: Refers to [...]
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Access Management’s primary objective is to provide capabilities for the granting of authorized users the right to use a service while preventing access to non-authorized users. In doing so, it helps to protect the confidentiality, integrity and availability (CIA) of the organization’s services, assets, facilities and information. In practice, Access Management is the operational enforcement [...]
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For calls forwarded to the Service Desk, the staff member will use pre-defined questioning techniques to assist in the collection of useful information for the incident record. At this point the Service Desk analyst can begin to provide some initial support by referencing known errors and simple diagnostic tools. Where possible the incident will be [...]
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During the initial logging of the incident, a category is assigned so that the exact type of incident is recorded. This information is important to allow effective escalation, trend analysis of incidents and future infrastructure improvements. Multi-level categorization is typically used for Incident Management, where the service management tool is populated with up to three [...]
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When assessing Changes, it is important to have answers to the following seven questions: * Who RAISED the change? * What is the REASON for the change? * What is the RETURN required from the change? * What are the RISKS involved in the change? * What RESOURCES are required to deliver the change? * [...]
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* Getting staff to use the systems * Having the extra time required to record relevant information and knowledge after actions are made * Managing information and knowledge that is no longer correct or relevant for the organization * Designing a system that can scale well as an organization grows. One of the more difficult [...]
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While Knowledge Management is found, and primarily explained within the context of Service Transition, it is a process used by all elements of the Service Lifecycle to improve the decision making that occurs. What is not considered to be within the scope of Knowledge Management is the detailed Configuration Item information that is captured and [...]
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The quality of decision making within the Service Lifecycle depends on the ability and understanding of those parties involved, the understanding of the benefits and consequences of actions taken, and the analysis of any of the surrounding issues involved. All of this in turn depends on the availability of accurate and timely knowledge, information and [...]
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Information Security Manager Responsibilities: * Manage the entire security process * Consult with senior management to agree on the Information Security Policy and gain support. Skills: Strategic, public relations, tactical. Security Officers Responsibilities: * Day to day operational duties to protect security levels * Advise staff on security policy & measures. Skills: Analytical, eye for [...]
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To align IT security with business security and ensure that information security is effectively managed in all service and IT Service Management activities. Security objectives are met when: * Information is available and usable when required, and the systems that provide it can appropriate resist attacks and recover from or prevent failures (availability) * Information [...]
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The primary goal of Service Catalog Management is to ensure that a Service Catalog is produced, maintained and always contains accurate information on all operational services and those ready for deployment. Other objectives include: * To provide a single source of consistent information for communicating available services and their associated details, interfaces and dependencies * [...]
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