Access to the 5 corresponding e-learning exam prep programs Hard copies of the 5 capability books, including delivery Enrolment extension: an additional 90 days access (180 days in total per program) (open from 1 feb 2011) When you buy the ITIL® Expert Capability Pathway you will receive: 5 ITIL® V3 Complete Certification Kits – Service [...]
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3 Complete Certification Kits. Including Exams. All for one low price. Focuses on the necessary customer service, IT Service Management and technical skills required to provide quality first-line IT support. Provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist [...]
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