What you won’t learn about ITIL from a Wiki page… How ITIL training has positively impacted the IT industry If you’re just discovering and/or researching ITIL for the first time you’ve probably stumbled across a great deal of information detailing the IT methodology resource (like this wiki page, for example). Most of the top search [...]
{ 0 comments }
Cloud Computing, IT consolidation & ITIL One of the major problems facing large-scale IT operations is a lack of cohesiveness, or simplicity of operation. While it might seem as though increased complexity merely opens the door to additional possibilities, this isn’t the case when things become so scattered and complex as to create or foster [...]
{ 0 comments }
Service Desk Process Kit The Art of Service store.theartofservice.com/service-desk-process-kit-isbn-tk00225.html The well-crafted Service Desk Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Service Desk … Many factors will influence the way in which a Service Desk function will be physically structured, such as the location, languages and cultures of end users, [...]
{ 0 comments }
Big Bang: The new or changed service is deployed to all user areas in one operation. This will often be used when introducing an application change and consistency of service across the organization is considered important. The negative aspect of the Big Bang approach is that it increases the risk and impact of a failed [...]
{ 0 comments }
To enable organizations to improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the service lifecycle. The primary purpose is to improve efficiency by reducing the need to rediscover knowledge. This requires accessible, quality and relevant data and information to be available to staff. The [...]
{ 0 comments }
The Art of Service, ABN 19 095 825 308 How can I order online as a new customer? Please be sure to carefully fill out all personal information fields in the order form. It is especially important to enter the correct e-mail address because all important information regarding your order, your receipt, and generally the [...]
{ 0 comments }
Latest Products