eTOM and ITIL

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Throughout the ITIL classes that I teach many students have asked about other frame works and how they differ from and work in conjunction with the ITIL framework. …The Enhanced Telecom Operations Map is a business process model framework intended … Continued

Aligning CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit

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Every enterprise needs to tailor the use of standards and practices to suit its individual requirements. All three standards/practices covered in this guide can play a very useful part—CobiT and ISO/IEC 27002 helping to define what should be done and … Continued

Process Improvements Going Nowhere? Check Your Planning

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