Is IaaS the best place for businesses seeking to get started in cloud computing?   Cloud computing presents organizations with so many options that it is almost impossible for them to know what area to jump into first. By now you’ve probably encountered the terms SaaS and PaaS (Software-as-a-Service & Platform-as-a-Service), perhaps you’re wondering why […]

As many service requests are frequently recurring, predefined request models should be defined that document: * What activities are required to fulfill the request * The roles and responsibilities involved * Target timescales and escalation paths * Other policies or requirements that apply. Similar to Change Models, this will enable the IT department (and the […]

The Service Monitoring and Control Toolkit The Service Monitoring and Control Toolkit is designed to observe the health of … Incident Management—the goal ofIncident Management is to restore normal … Incident Models provide a pre-defined set of steps and procedures that should be used to manage previously seen and documented incidents. They are used to help provide efficient resolution to the […]

To ensure that the Change Management process does not become a bottleneck, it is important to define what Change Models will be used to ensure effective and efficient control and implementation of RFCs. Level,Change Authority,Potential Impact/Risk 1 Business Executive Board,High cost/risk change, Executive decision 2 The IT Management (Steering) Board, Change impacts multiple services/ organizational […]

The definition of different process models will allow an organization to maintain a balance between providing an appropriate level of control for changes without causing bottlenecks or restricting business growth. Change Models defines how various categories of changes are assessed and authorized, with different mechanisms and activities used to process and deliver changes based on […]

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