Is IaaS the best place for businesses seeking to get started in cloud computing?

Is IaaS the best place for businesses seeking to get started in cloud computing?   Cloud computing presents organizations with so many options that it is almost impossible for them to know what area to jump into first. By now you’ve probably encountered the terms SaaS and PaaS (Software-as-a-Service & Platform-as-a-Service), perhaps you’re wondering why Read more about Is IaaS the best place for businesses seeking to get started in cloud computing?[…]

Request Models

As many service requests are frequently recurring, predefined request models should be defined that document: * What activities are required to fulfill the request * The roles and responsibilities involved * Target timescales and escalation paths * Other policies or requirements that apply. Similar to Change Models, this will enable the IT department (and the Read more about Request Models[…]

Incident Models

The Service Monitoring and Control Toolkit store.theartofservice.com/the-service-monitoring-and-control-toolkit.html The Service Monitoring and Control Toolkit is designed to observe the health of … Incident Management—the goal ofIncident Management is to restore normal … Incident Models provide a pre-defined set of steps and procedures that should be used to manage previously seen and documented incidents. They are used to help provide efficient resolution to the Read more about Incident Models[…]