perception

The balancing act of Capacity Management In coordination with the processes of Financial Management and Demand Management, Capacity Management seeks to provide a continual optimal balance between supply against demand, and costs against resources needed. This optimum balance is only achieved both now and in the future by ensuring that Capacity Management is involved in […]

Statistics: Number/percentage of services covered by SLAs Number/percentage of SLAs supported by UCs and OLAs Number/percentage of service targets being met Yes/Why Questions: Are service level achievements improving? Are customer perception statistics improving? Are IT costs for service provisions decreasing for services with stable (acceptable but not improving) Service Level Achievements? Implementing effective and efficient […]

Service Strategy has the potential for many significant benefits to be delivered to the IT organization and the business/customers it serves. However in many cases, these benefits fail to be realized due to insufficient connection and interfaces with other elements of the Service Lifecycle. For example: The IT Strategy Group from an international banking and […]

Data security and breach prevention ranks low as a risk factor for most big technical companies, according to new research that identifies the most widespread concerns among the 100 largest U.S. public technology companies. The research, released by BDO, a professional services firm, examines the risk factors listed in the fiscal year 2009 10-K SEC […]

This white paper is designed to explain how 3D video works; to help consumers make informed decisions about adopting and enjoying 3D video at home. What is 3D? 3D is an abbreviation for “three-dimensional.” Objects in the real world can be measured in three dimensions; for example, by measuring the length, width, and height of […]

Branding yourself keeps you current in your chosen field, opens doors for you, and creates a lasting impression on clients. By developing your own brand, you’ll have control over people’s  initial perception. If you don’t brand yourself, someone else will, and the outcome might not be in your favor. Relatively speaking, a strong brand influences its […]

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