Principles of Capacity Management

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The balancing act of Capacity Management In coordination with the processes of Financial Management and Demand Management, Capacity Management seeks to provide a continual optimal balance between supply against demand, and costs against resources needed. This optimum balance is only … Continued

ITIL Service Level Management metrics

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Statistics: Number/percentage of services covered by SLAs Number/percentage of SLAs supported by UCs and OLAs Number/percentage of service targets being met Yes/Why Questions: Are service level achievements improving? Are customer perception statistics improving? Are IT costs for service provisions decreasing … Continued

Benefits of Service Strategy

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Service Strategy has the potential for many significant benefits to be delivered to the IT organization and the business/customers it serves. However in many cases, these benefits fail to be realized due to insufficient connection and interfaces with other elements … Continued

Business continuity, not data breaches, among top concerns for tech firms

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Data security and breach prevention ranks low as a risk factor for most big technical companies, according to new research that identifies the most widespread concerns among the 100 largest U.S. public technology companies. The research, released by BDO, a … Continued

Principles of 3D Video and Blu-ray 3D White Paper

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This white paper is designed to explain how 3D video works; to help consumers make informed decisions about adopting and enjoying 3D video at home. What is 3D? 3D is an abbreviation for “three-dimensional.” Objects in the real world can … Continued

Why Branding Yourself is Important

Branding yourself keeps you current in your chosen field, opens doors for you, and creates a lasting impression on clients. By developing your own brand, you’ll have control over people’s  initial perception. If you don’t brand yourself, someone else will, … Continued