Who actually owns ITIL? …That would (now) be the Cabinet Office, under direction of the OGC (which is also a division of the UK government) Back in 2010 (and leading up until then as well), there was a slight controversy in the IT community concerning who has the precedent to control / manage the rights [...]
{ 0 comments }
Business: A fashion store. What are some of your organization’s objectives or strategic goals? We want to make a lot of money $$$! We want to have a good image and reputation. What Business Processes aide in achieving those objectives? Retail, marketing, buying, procurement, HR etc. What IT Services are these business processes dependent on? [...]
{ 0 comments }
A common theme in any IT Service Management framework is to enable and demonstrate business and IT alignment. When staff members of an IT organization have only an internal focus on the technology being delivered and supported, they lose sight of the actual purpose and benefit that their efforts deliver to the business and customers. [...]
{ 0 comments }
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”;…
{ 0 comments }
Latest Products