Are our ITIL programs any good? Let’s see what our customers have to say… Out of the few organizations that are catering to the IT certification and training markets, the art of service is among the very best in existence. This is not based on any meager assumptions or pretenses; it is simply a fact. [...]
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There are four perspectives (“4P’s”) or attributes to explain the concept of ITSM. • Partners/Suppliers Perspective: Takes into account the importance of Partner and External Supplier relationships and how they contribute to Service Delivery. • People Perspective: Concerned with the “soft” side of ITSM. This includes IT staff, customers and other stakeholders. E.g. Do staff [...]
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Configuration Management Process Kit store.theartofservice.com/configuration-management-process-kit-isbn- tk00105.html The faster you act the better chance you will have to secure a protected IT service ! Your future success is VE. The goal of Service Asset and Configuration Management is to support the agreed IT service provision by managing, storing, controlling and providing information about Configuration Items (CIs) and [...]
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The quality of decision making within the Service Lifecycle depends on the ability and understanding of those parties involved, the understanding of the benefits and consequences of actions taken, and the analysis of any of the surrounding issues involved. All of this in turn depends on the availability of accurate and timely knowledge, information and [...]
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Good Service Design means it is possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. It also delivers: * Improved Quality of Service * Improved Consistency of Service * Improved Service Alignments * Standards and Conventions to be followed * More Effective Service Performance.
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The Service Strategy phase enables the organization to ensure that the organizational objectives for IT are defined and that Services and Service Portfolios are maximized for value. Other benefits delivered include: Enhanced ability to predict the resources required to fund IT Clearer visibility of the costs for providing IT Services Quality information to support investment [...]
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IT consultants should build a quality service model that consists of effective processes. Here’s how to use the Six Sigma DMADV (Define, Measure, Analyze, Design, Verify) process for this purpose. Wouldn’t it be nice if consulting work magically continued to flow our way, and the only thing we needed to focus on was solving the [...]
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During the 1980 ‘s, a lot of businesses were using Total Quality Management principles. Some were successful in it however, some have failed. They…
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During the 1980 ‘s, a lot of businesses were using Total Quality Management principles. Some were successful in it however, some have failed. They…
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