ITIL meets “The Cloud” – Better get a Service Catalog Umbrella

posted in: News | 2

Many ITIL® adherents are wondering what impact the cloud will bring to their IT organization. One recent article states that the cloud is raining on ITIL®. Sounds ominous. But perhaps there is a way to coexist? I’m becoming convinced that the Service Catalog … Continued

ITIL V3 Alignment Begins With Service Catalog Management

posted in: News | 0

Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are…