Many ITIL® adherents are wondering what impact the cloud will bring to their IT organization. One recent article states that the cloud is raining on ITIL®. Sounds ominous. But perhaps there is a way to coexist? I’m becoming convinced that the Service Catalog is the best way to accomplish this. Service Catalogs have been around in the ITIL® [...]
Tagged as:
adherents,
amazon,
article,
artifacts,
automation,
Catalog,
Cloud,
coexist,
fog bank,
impact,
ITIL,
no doubt,
organization,
process automation,
Read More,
sec2,
Service,
service catalog,
service catalogs,
virtual machines,
way
Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are…
Tagged as:
business,
business benefits,
catalog management,
Catalogs,
customer,
customer satisfaction,
industry experts,
ITSM,
Kit,
Management,
management toolkit,
organization,
oriented organization,
Service,
service catalog,
service catalogs,
service organization,
tool,
understanding,
use
