ITIL meets “The Cloud” – Better get a Service Catalog Umbrella

Many ITIL® adherents are wondering what impact the cloud will bring to their IT organization. One recent article states that the cloud is raining on ITIL®. Sounds ominous. But perhaps there is a way to coexist? I’m becoming convinced that the Service Catalog is the best way to accomplish this. Service Catalogs have been around in the ITIL®[…]