* What is the Vision? Service Strategy, Service Portfolio * Where are we now? Baselines taken using Service Portfolios, Service Level Management, and Financial Management for IT etc. * Where do we want to be? Service Portfolio, Service Measurement and Reporting * How do we get there? CSI and all ITIL®® processes * Did we [...]
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The term Change is has many meanings, however the best definition of a service change is: “Any alteration in the state of a Configuration Item (CI). This includes the addition, modification or removal of approved, supported or baselined hardware, network, software, application, environment, system, desktop build or associated documentation.” It is important that every organization [...]
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With particular focus on Service Transition, knowledge is one of the important elements that need to be transitioned as part of the service changes and associated releases being managed. Examples where successful transition requires effective Knowledge Management include: * User, service desk, support staff and supplier understanding of the new or changed service, including knowledge [...]
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Imagine walking into a restaurant for lunch only to find there is no menu available for you to peruse. How will the staff provide you with information about what options are available to you? How will you know what ingredients and items are included with each meal? What will the price be of those meals? [...]
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The Service Strategy phase enables the organization to ensure that the organizational objectives for IT are defined and that Services and Service Portfolios are maximized for value. Other benefits delivered include: Enhanced ability to predict the resources required to fund IT Clearer visibility of the costs for providing IT Services Quality information to support investment [...]
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A Service Portfolio describes a provider’s services in terms of business value. It includes the complete set of services managed by a Service Provider, providing a means for comparing service value across multiple providers. The portfolio is used to articulate business needs and the Service Provider’s response to those needs. It is possible for a [...]
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The primary objectives of Service Strategy are to: Design, develop and implement service management as a strategic asset and to assist growth of the organization Develop the IT organization’s capability to manage the costs and risks associated with their service portfolios Define, review and update the strategic objectives of the IT organization. By achieving these [...]
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