Service Desk Process Kit store.theartofservice.com/service-desk-process-kit-isbn-tk00225.html The well-crafted Service Desk Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Service Desk … The primary goal of the Service Desk is to support the agreed IT service provision by ensuring the accessibility and availability of the IT-organization and by performing various supporting activities. [...]
{ 0 comments }
Configuration Management Process Kit store.theartofservice.com/configuration-management-process-kit-isbn- tk00105.html The faster you act the better chance you will have to secure a protected IT service ! Your future success is VE. The goal of Service Asset and Configuration Management is to support the agreed IT service provision by managing, storing, controlling and providing information about Configuration Items (CIs) and [...]
{ 0 comments }
The primary goal of Availability Management is to ensure that the level of service availability delivered in all services is matched to or exceeds the current and future agreed needs of the business, in a cost-effective manner. Other objectives include providing the capabilities to: * Produce and maintain an up-to-date Availability Plan * Provide advice [...]
{ 0 comments }
The information within the SCD will provide a complete set of reference information for all Supplier Management procedures and activities needed across the Service Lifecycle. Such activities include: Service Design * Evaluating which components of service provision should/could be provided by an external supplier or partner * Supplier categorization and maintenance of the SCD * [...]
{ 0 comments }
Latest Products