The 4 types of Enterprise Architecture Wherever there is a business, some form of Enterprise Architecture exists. Sure, it might not be a formal type of idealized EA, but it is likely trying to fulfill that same role. This is because all businesses / enterprises require organization and careful planning in order to execute [...]
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Just how far has cloud computing progressed over the last 2 years? To say that cloud computing has experienced rapid growth over the last few years is an incredible understatement A lot can change within a couple of years, but mercurial growth and accelerated development is very rare. Most experts have been expecting progress in [...]
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Amazon Web Services and Python team up to bring us “Elastic Beanstalk” The Python programming language is known for its high level of functionality and readability across an almost endless set of potential situations. Likewise, Python is typically used to drive web apps or in software as a scripting language. Additionally, OS’s like OS [...]
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(New) Cloud computing compliance and code of practice literature is inbound, it’s called “CloudCode” The creation and adoption of a set of formalized rules and standards for cloud computing is long overdue. As more and more businesses continue to take up and implement cloud computing, the need for more formally established codes of practice (in [...]
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ITIL In depth: comparing and contrasting OLA & SLA While it might seem as though (to some people that) an OLA (operation level agreement) and a SLA (service level agreement) essentially take on the same roles and duties, it’s important to note that they actually differ in some key ways. For example, SLA is really [...]
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Why ITIL should play a role in Cloud Computing planning & strategy To assume that there should, or even could be just one set of practices or methodologies which would completely cover cloud strategizing in its entirety, is wishful thinking at best. Does this mean that something of this nature won’t emerge in the coming [...]
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There’s absolutely no doubt about it, cloud computing has arrived and it isn’t going away any time soon. However despite its growing popularity and use within IT, government, and across the world, cloud computing is lacking in several ways. For example, cloud computing is lacking a standardized set of processes, methodologies, or systems for establishing, [...]
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You’ll find everything you’re looking for (and more) in this Cloud Computing Foundation course You’ve been on the lookout for a cloud computing foundation course that is comprehensive and straightforward. A Cloud Computing Foundation course that is straightforward enough to easily allow you to pass a certification examination, for example. Well (as I’ve recently discovered) [...]
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Invest in your career from the comfort of your own home with Cloud Computing Foundation training Most people with their sights set on (or, who already have) a career in IT or computing (hardware/software) are under the impression that to further develop their future opportunities they must commit to a set of on-site courses. This [...]
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Is ITIL 2011 training more difficult than previous editions? Thousands of IT workers worldwide have discovered ITIL, and are hooked on it. Armed with an understanding of ITIL, IT professionals can finally more fully participate in the business process. But mere participation in the affairs of business leaders isn’t the only draw for IT personnel; [...]
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Looking for an ITIL certification program which utilizes online exams? Online exams for ITIL certification are great first and foremost because they are convenient. But there are several other great reasons as to why someone might develop a predilection toward online exams. For example, there is a significant segment of the human population that doesn’t [...]
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When service level management and industry-wide IT standards collide… For years, IT had languished in the obscurity, separated from the actual decisions and processes that drive businesses. Up until several years ago, most organizations simply saw their IT department as a group of individuals that would service their computers or network if it there were [...]
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Components making up the Service Knowledge Management System The SKMS describes the complete set of tools and databases that are used to manage knowledge and information, including the Configuration Management System as well as other tools and databases. The SKMS stores, manages, updates and presents all information that an IT service provider needs to manage [...]
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The term IT Service Management (ITSM) is used in many ways by different management frameworks and organizations seeking governance and increased maturity of their IT organization. Standard elements for most definitions of ITSM include: * Description of the processes required to deliver and support IT Services for customers. * The purpose primarily being to deliver [...]
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Question 1 Why should monitoring and measuring be used when trying to improve services? a) To validate, justify, monitor and improve b) To validate, direct, justify and intervene c) To validate, check, act and improve d) To validate, analyze, direct and improve Question 2 Which is the first activity of the Continual Service Improvement (CSI) [...]
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Access Management should be utilized for providing/modifying and removing access rights to agreed services documented within the Service Catalog. The following definitions describe the major concepts involved with the process: * Access: Refers to the level and extent of a service’s functionality or data that a user is entitled to use. * Identity: Refers to [...]
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The Service Monitoring and Control Toolkit store.theartofservice.com/the-service-monitoring-and-control-toolkit.html The Service Monitoring and Control Toolkit is designed to observe the health of … Incident Management—the goal ofIncident Management is to restore normal … Incident Models provide a pre-defined set of steps and procedures that should be used to manage previously seen and documented incidents. They are used to help provide efficient resolution to the [...]
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When the significance has been determined, correlation is used to compare the event with a set of criteria and rules in a specific order. The rules may have either a technical or business focus, but the underlying reason for correlation is to determine the level and type of business impact of the event. A ‘Correlation [...]
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ITIL® Intermediate Release, Control and Validation (RCV) eLearning … store.theartofservice.com/itil-intermediate-release-control-and-validation-rcv- elearning-plus-exam-prep.html Change management; Service Asset & Configuration Management; Service Validation & Testing; Release &Deployment Management; Request Fulfillment … To deploy new releases into production, transition support to service operation, and enable its effective use in order to deliver value to the customer. Other objectives of Release and Deployment are: * To define [...]
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