Cloud Computing governance and ITIL ITIL governance seems something from last century, something that is old and doesn’t add any value in this world of Cloud Computing. But while the technology behind cloud computing is certainly a step forward in terms of what it is capable of delivering to both businesses and consumers (not to [...]
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Service level management (SLM) and its effect on institutional accounting. Beyond what a business or organization actually does or sells, or how successful they may be, there is always one overlying element lingering around that’s trying to keep a close eye on things. This vigilant element is of course, the accounting department. There are a [...]
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How service level management can align business and IT priorities Great tools and ideas are useless unless they are directed by a skilled hand. You could be in possession of the absolute best IT system / infrastructure, and have a dynamite business concept, and still fail to deliver to your constituents if you aren’t meeting [...]
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Monitoring of pre-SLA achievements, where to begin? Identifying targets that are achievable and reasonable Insufficient focus, resources and time Inadequate seniority of SLM staff Underpinning contracts ignored SLAs too long, written in technical jargon and not customer focused Improvement actions not adhered to.
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