3 Complete Certification Kits. Including Exams. All for one low price. Focuses on the necessary customer service, IT Service Management and technical skills required to provide quality first-line IT support. Provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist [...]
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Already have some technical knowledge that is or will be utilized in a Help Desk role? Then get this book and its accompanying online course and get certified. The focus of the book is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the [...]
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