Although there are 5 phases throughout the Lifecycle, they are not separate, nor are the phases necessarily carried out in a particular order. The whole ethos of the Service Lifecycle approach is that each phase will affect the other, creating a continuous cycle. For this to work successfully, the Continuous Service Improvement (CSI) phase is [...]
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The Service Strategy phase enables the organization to ensure that the organizational objectives for IT are defined and that Services and Service Portfolios are maximized for value. Other benefits delivered include: Enhanced ability to predict the resources required to fund IT Clearer visibility of the costs for providing IT Services Quality information to support investment [...]
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Although there are five phases throughout the Lifecycle, they are not separate, nor are the phases necessarily carried out in a particular order. The whole ethos of the Service Lifecycle approach is that each phase will affect the other, creating a continuous cycle. For this to work successfully, the Continuous Service Improvement (CSI) phase is [...]
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