Say these two words, “data mining” and you’re likely to receive an extremely mixed reaction from people ranging from piqued interest to outright fear. As they say however, we often fear things which we don’t understand, and at this point it’s safe to assume that many individuals don’t understand how data mining can actually provide [...]
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Are we looking at a Brighter Future for BIG data practitioners? Depending on whom you talk to, around 1.5 – 6 million (or more) new careers will be created in BIG data over the next 3 years. It is estimated that nearly 2 million of these jobs will be added in the United States, [...]
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Windows Server 2012 is a significant breakthrough for Cloud Computing Everyone has been waiting for a more standardized “plug-and-play OS sort of approach” to setting up a cloud datacenter. Well to make a long story short, it looks like we have a contender. Windows Server 2012 is basically a great piece of cloud software [...]
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3 IaaS platforms you should know about A few Cloud computing providers that can add a world of possibilities (and value) to your business Whittling down a list of the top 3 IaaS cloud providers is a tricky task because there really are quite a number of excellent vendors out there. Likewise, many of [...]
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In spite of global economic woes, Cloud Computing is still growing and generating profits They say that “the cream always rises to the top” and this certainly seems to be the case where cloud computing is concerned. The simple fact of the matter is that cloud computing is doing quite well these days. Virtually [...]
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Microsoft + Cloud Computing = Opportunities + Innovation When it comes to “Big Time” implementation of cloud computing, it doesn’t get any bigger than Microsoft. Likewise, Microsoft the megalith is expanding its influence over (and research into) cloud computing all the time. We’re not just talking about a simple multi-tier approach either; Microsoft is [...]
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Designing cloud services with the help of ITIL When it comes to establishing a cloud computing model or infrastructure, your cloud services are of paramount importance. In any cloud computing model, it is services that are what “builds the value chain”, so to speak. It’s really about determining what is needed to support a business [...]
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Although there are 5 phases throughout the Lifecycle, they are not separate, nor are the phases necessarily carried out in a particular order. The whole ethos of the Service Lifecycle approach is that each phase will affect the other, creating a continuous cycle. For this to work successfully, the Continuous Service Improvement (CSI) phase is [...]
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Service Measurement and Reporting To do this effectively, it was necessary to take metrics and data and analyze this against targets. The CSI improvement model was used as a roadmap for this SIP (Service Improvement Scenario). As the business needs changed, so had the perceived value of HYPE. HYPE had become an integral part of [...]
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ITIL® Intermediate Lifecycle program: Continual Service Improvement store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual- service-improvement.html This Continual Service Improvement Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Continual Service Improvement and where it … There are 3 types of metrics that an organization will need to collect to support CSI activities as well as other process activities: * Technology Metrics: Often associated with component [...]
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The Service Strategy phase enables the organization to ensure that the organizational objectives for IT are defined and that Services and Service Portfolios are maximized for value. Other benefits delivered include: Enhanced ability to predict the resources required to fund IT Clearer visibility of the costs for providing IT Services Quality information to support investment [...]
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Although there are five phases throughout the Lifecycle, they are not separate, nor are the phases necessarily carried out in a particular order. The whole ethos of the Service Lifecycle approach is that each phase will affect the other, creating a continuous cycle. For this to work successfully, the Continuous Service Improvement (CSI) phase is [...]
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Processes can be defined as a structured set of coordinated activities designed to produce an outcome and provide value to customers or stakeholders. A process takes one or more inputs, and through the activities performed, turns them into defined outputs. Some principles: All processes should be measurable and performance-driven (not just in regards to time [...]
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What is ITIL? Information Technology Infrastructure Library or ITIL comprehensively details the proven processes involved in the IT…
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The Value add of education programs Ivanka Menken Executive Manager, The Art of Service Pty Ltd Introduction People in…
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