How ITIL can help with building a cloud strategy Cloud strategy is the most important part of the service. This is where it needs to start. When you peel away the outer layers of a cloud computing infrastructure to see what makes it tick, so to speak, you will discover groups of services. These services [...]
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Event Management can be applied to any aspect of Service Management that needs to be controlled and which can be automated. These include: * CIs – to provide visibility of functioning and failing components, or to understand when other changes have occurred in the infrastructure * Environmental conditions – such as increases in the temperature [...]
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The Service Strategy phase enables the organization to ensure that the organizational objectives for IT are defined and that Services and Service Portfolios are maximized for value. Other benefits delivered include: Enhanced ability to predict the resources required to fund IT Clearer visibility of the costs for providing IT Services Quality information to support investment [...]
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GOAL: The goal of Financial Management is to provide cost effective stewardship of the IT assets and the financial resources used in providing IT services. Primarily this is to enable an organization to account fully for the financial resources consumed by the IT service provider and to attribute these costs to the services delivered to [...]
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Despite the draw of accessing millions of regular users, many businesses are not yet ready to enter social media. There’s a host of reasons. They include: wrestling with compliance and regulatory issues; trying to establish clear corporate policies and guidelines; devising a strategy, or determining benchmark metrics and ROI (define). When it comes to social [...]
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The exponential growth of social media websites in the last few years presents a new and exciting opportunity for small businesses to get increased exposure and grow their pool of potential customers. Sites such as Facebook, Twitter, and LinkedIn enable small businesses to build visibility quickly, which, in turn, can route more traffic to a [...]
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Challenging changes Is your business faced with uncontrolled document changes? Is your IT department updating production environments without back out…
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