Take ITIL Exam Online : I bought this book under the recommendation from a colleague of mine that took ITIL V.3 (he purchased V.3 and I purchased 2001 version) last year. He stated that no where else will you find such a fluid and precise publishing. I’ve read this book end to end twice and have looked at other books and online material but this is by far the best concise reading to pass the ITIL Foundation Exam. Also the Art of Service provides you with online study materials that review the book in presentation (narrated) form. I highly recommend this for anyone wanting to pass the ITIL foundation exam.
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