The Technical Management function’s primary goal is to plan, implement and maintain a stable technical infrastructure that supports the organization’s business processes.
This is achieved through:
* Well designed, highly resilient, cost effective technical architectures
* The use of adequate technical skills to maintain the technical infrastructure in optimum condition
* Swift use of technical skills to speedily diagnose and resolve any technical failures that do occur.
One or more technical support teams or departments will be needed to provide Technical Management and support for the IT Infrastructure.
In all but the smallest organizations where a single combined team or department may suffice, separate teams or departments will be needed for each type of infrastructure being used. In many organizations the Technical Management (TM) departments are also responsible for the daily operation of a subset of the IT Infrastructure.
In many organizations, the actual role played by IT Operations Management is carried out by either Technical or Application Management.