* Custodian of technical knowledge and expertise related to managing the IT Infrastructure. Provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure.
* Plays an important role in providing the actual resources to support the IT Service Management lifecycle. Ensures resources are effectively trained and deployed to design, build, transition, operate and improve the technology to deliver and support IT Services.
To enable quality knowledge sharing and continual improvement of services, technology, processes and other capabilities, Technical Management staff should develop effective communication channels and meet regularly to discuss issues or potential ideas. History demonstrates that quality design requires involvement from those who will be supporting the product/service, as does quality support require involvement from the designers in turn.