The main objective of the Change Management of ITIL® is to make sure that the standard methods and processes are used for the efficiency and on time handling of the changes that are implemented in order to reduce the impact of the problems related to the change done upon the quality of the service of the organization. The plan for the set up and the ongoing strategy for Change Management in a particular organization helps support the entire IT service management infrastructure. The Change Management also support or limit the success of the other processes of ITIL®.
To make sure that the supply of the IT services are efficient, it is important that the change is managed, monitored, and controlled in a systematic way. This will help reduce undue disturbances to the IT services that are delivered to the customer. The Request For Changes or RFC can be developed to correct any fault in the IT infrastructure that was identified in the process of managing problems. Change Management has the full responsibility for managing, monitoring and controlling the way that the change is planned, initiated, assessed, scheduled and implemented.
The scope of Change Management includes but is not limited to the components of the information technology infrastructure like the software, hardware, and the documentation. Another scope of Change Management is the IT services or the Service Level Agreements (SLA), and lastly, the organizations of the IT service including the organizational structures and its procedures. The Change Management within the organization must be ITIL® compliant and must also help to support different and complex options of the organization’s workflow. This is to achieve its goal to improve the everyday operations of the organization.