The Change Management Process in Software Quality Assurance

Meeting (or even exceeding) customer’s needs is the ultimate goal of any business organization. This is the reason why processes keep on innovating until a close to perfect system has been established. This concept also applies to systems engineering wherein a lot of change management process improvements are proposed to further develop software applications.

An essential part of this process is quality assurance wherein software applications are carefully evaluated and tested to determine if it meets the demands of the users and/or customers. Constant feedback from users and/or customers is also encouraged at all times, enabling the identification of additional features that may be incorporated with the current system as well as provision of solutions or fixes to possible system problems or glitches.

There are a lot of activities associated with the change management process and these are the following:

(a) Identification of potential change in the system – Changes may happen if a new functionality needs to be integrated, a system problem has been encountered or change request proposals from users.
(b) Analysis of change request – The change committee should brainstorm to determine if the change request is indeed feasible and cost effective.
(c) Evaluation of change – The committee decides if the change will be implemented after carefully evaluating it.
(d) Plan change – Identifying the effects of the change to other areas of the business and creating a plan on how it will be implemented are included on this phase.
(e) Change implementation – Execution and release of change.
(f) Review and close change – The final stage of the change implementation wherein a review is made by the business owner or project manager for final approval.

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