Service Level Agreement is an agreement between a service provider and a receiver that state, most of the time in measurable terms, the kind of services the provider will offer the client. The purpose of having a service level agreement is to prevent worst cases from happening to both parties. An effective SLA will lessen the effects of problems that can damage the business. An SLA also establishes the expectations of the provider and the customer. The SLA must be defined with a plan in mind and it cannot be made from nothing. A correct and properly written SLA will ensure a good deal between the two parties.
The advantage of a good and correct SLA is worth the effort and the time it takes to create one. To achieve the goals of the business concerning service level agreements, it must determine the service levels that are needed by the infrastructure to have a comprehensive SLA. Make an SLA that clearly states the responsibilities of the service provider. In negotiating with the service provider, pay attention to the guaranteed services and how they are going to be measured, also take into consideration the time it will take the service provider to fix some problems that might occur along the time of the contract. Enforce measurements for SLA to ensure that the services installed are good and as promised. Implement the agreement when identifying and resolving problems that may arise during the agreement. These easy steps are guidelines to ensure a good working relationship between the service provider and the consumer of the service when done properly.