When we say we are using a web based system, it means it is a system being utilized by the service provider through a
web-based application. This indicates that the programs used for the web based system can be run through a web server and
web pages. Through the help of such tools, the user and the target clients can select the best web-based software which they
want to use. Thus, a web-based help desk can help introduce users and clients as to which software is most reliable, which
can be purchased at a much lower price, and which offers better quality – all comparable to the different varieties of
desktop software in the market.
Often, the web-based software requires only a much limited number of programmers or help desk representatives to assist you
(the end user or client), if compared to a medium-sized desktop software project that employ over a hundred personnel who
man that unit of their department. It is more advantageous for companies to adopt web-based application software.
Actually, most users do not seem to care or perhaps just ignore the significance of choosing the best web-based software for
their purposes. Perhaps this is because web-based applications seem to be provided so easily that they are taken for granted.
To utilize the web-based application, you can just ask your help desk representative to connect your browser to the Internet.
And the web-based application can be used anywhere as long as there is an available service provider or network.
You might find it beneficial that with the web-based software your data and application remain intact even when problems
crop up such as interruption of network operations. So you do not have to install anything to use it, which makes life
simpler for you. And when there is no installation taking place, that is one less thing to worry about. Your help desk
representative will help you resolve any problems encountered using the Web-based application and in your operating system
(particularly when the software malfunctions.)
With web-based applications, it is much easier for the help desk representative and the users to use the same version. Bugs
can be fixed as soon as they are discovered because in web-based software usually has fewer bugs than desktop software.
Furthermore, web-based applications can be used by several people at the same time and your data will be safer or protected.
This means the software is less vulnerable to invasion by viruses or bugs.