As a customer you would be so eager to address your concerns. You just can’t wait the next day. You want the company where you bought the product know that you got a defective product and waiting would mean you could be accused of being at fault. Most often than not, you want to make sure that you are getting what you paid for.
Large companies have a tendency to focus on their production due to the high demands on their product. They are also concern of knowing what their customer needs and wants to further improve their product. They also would be interested in knowing how customers react to their products and would not want to have their customers
left unsatisfied. They are interested in at least maintaining their customers and the most gaining more. An unsatisfied customer leaves and sometimes tells friends of how bad a product is. To answer these and so as not to prevent the company in its production, call centers are develop to mainly
focus on customer’s inquiries about the product or service that companies provide.
Customers needs are addressed and inquires are resolved at first level. If at the first level the customer is not satisfied still, the concern is brought to a higher level to resolve and
if still not satisfied experts are made available to handle. Customers should be given priority above all things if you aim for better management and earn huge revenues. They are one of your assets and should be given value and importance.