When calling your bank to dispute an item on your credit card statement, or when ordering an item that you have seen on a television advertisement, do you know what the setting is like for the person on the other end of the line? The call center agent that you are speaking with could either be working in an offshore location, in a call center within the US, or they could be operating a business right in the comfort of their own homes. Due to the numerous disadvantages of setting up a call center in an offshore location, more and more large, medium and small-scale enterprises are tapping into the "call center work from home" industry.
Both the individual and the company can benefit from this setup. For example, a stay-at-home mom who would like to earn additional income without having to leave for the office would benefit from a home call center job or business. Not only will she have more time to spend with her family, but she can also work flexible hours. On the other hand, employing a home-based worker will be financially advantageous for a business because they would not have to build a physical office as a call center. They can also hire individuals who have the specific skills that they are looking for, be it along the lines of customer service or sales. Although there are some disadvantages, the pros still far outweigh the cons when it comes to having a call center work from home. Whether you are a working mom or if you would like to earn extra income with the added bonus of having flexible working hours then a home call center setup is exactly what you are looking for.