When you have worked for some time as a call center customer service rep, you may find new horizons opening to you in the form of multiple career options in the realm of call center customer service.
One field you could enter could be as call center customer service rep in the medical and healthcare industry. You may be involved in patient insurance and patient scheduling solutions, for instance. Many times, your employer may allow you to work as a virtual call center employee, especially for the home-based option. Medical and healthcare insurance billing and insurance collection are some back-office functions you could be involved in. You get the satisfaction of knowing you are helping ill people with their problems, helping the medical and healthcare company reduce its overhead and thus become more efficient at its core function which is to cure and treat sick people, and then helping yourself earn a good paycheck every month.
A related field is the insurance services industry where there is also a need for an experienced call center customer service rep like you. Actually, you may be considered a partner more than an employee if you work in this field because you can work as a life insurance underwriter or as part of the premium setting and auditing sector in property and casualty insurance. The good part about working in this field is that you essentially are running a business of your own however, you may be required to invest your own money into the daily expenses you incur, being an entrepreneur.