If you are interested in establishing a career in the call center industry, there are a lot of different job positions to choose from, ranging from an entry level position as a call center representative to as high as a managerial position. Mostly, call center professionals work their way up from a call center agent to service delivery manager. It usually depends on how well acquainted you are when it comes supporting customers on your project. There are different projects that a call center handles. One of which is financial services.
The team who handles financial services calls should have at least a brief background when it comes to banking, finance and commerce, though this is not a requirement really. As a matter of fact, you can consider this job as if you are working in a bank, credit card or loaning institution. As a financial service representative, here are some of your possible duties and responsibilities:
(a) Provides assistance to customers in opening new accounts (b) Processes loan applications (c) Gives general information about the different programs or promos that the company offers (d) Processes / Cancels credit card subscriptions (e) Ensures reduction of customer payment delinquency by reminding customers about their monthly payments and establish arrangements whenever necessary (f) Assists customers with fraud claims and other account-related issues.
Since handling such calls will be a bit challenging at times due to money issues, a financial service representative should display patience and understanding. You can also use your charm and friendly approach to make customers realize that you are there to help them with their concerns.