Customer Relationship Management or CRM is seen as something that only applies to big companies. The cost to pay for extra bucks in buying a credible CRM software application plus the need to hire a person who will operate and manage the system are just some of the few reasons why small business owners see CRM as a luxury piece of junk that will only waste their valuable money. Come to think of it, this is actually true especially when you only have a few employees that cater to a small number of customers. However, if you think of expanding your business and there is a need to share critical information to a number of people, then it would be best to try CRM and take a closer look.
Shifting to CRM will result to certain benefits if done appropriately. These include the following: (a) increase in revenue as brought about by improving up-selling and cross-selling techniques and identifying possible sales opportunities; (b) decrease in marketing and sales costs by developing new marketing campaigns that are proven effective; (c) enhance customer loyalty by providing world class service and seeing to it that customers are satisfied after every interaction; and shorten sales cycles by incorporating web CRM tools.
On the other hand, it is also critical to assess your readiness before plunging into incorporating CRM techniques to your business. It is important to analyze the needs of the customers and the business as well so as not to regret the changes that will be implemented. Seeking the advice of a CRM professional or a business analyst is critical to check on these potential scenarios. Always bear in mind that CRMs goal is to automate your business. Having reasonable expectations of it is the key to a successful migration.