Microsoft developed the Dynamics CRM software package which aims to help users learn how Customer Relationship Management (known by the acronym CRM) can work for their organization. The Microsoft Dynamics CRM is currently on its 3.0 version which was introduced to the market in December 2005.
The Microsoft Dynamics CRM 3.0 version has certain features which are supposed to make it better than the earlier version 1.2. The version 2 was never made by Microsoft so the company went on to just create the 3.0 version. The Microsoft Dynamics CRM 3.0 can make customization of the business processes to meet CRM much easier; relies on Microsoft SQL Reporting Services for running reports; has the capacity to run Outlook 2007 and Windows Vista; and allows for support of SQL 2005 and the Exchange 2007 systems.
You can get your Microsoft Dynamics CRM 3.0 as either the Professional package; the Small Business Edition package; and the Professional Edition for Service Providers.
In addition, you can integrate the functions of your Microsoft Dynamics CRM 3.0 with that of Windows Mobile devices using the Microsoft CRM Mobile Client.
To purchase any of the series of Microsoft Dynamics CRM 3.0 software packages, you need to contact third-party resellers.
If you can wait for the formal release, Microsoft also created a 4.0 version (which might be better known by its Titan code name.) This version has some additional enhancements current Dynamics CRM users might find useful. Microsoft claims the 4.0 version provides for multi-tenancy access (meaning, one server alone can accommodate multiple customer accounts.)