HP uses ITIL and HP’s ITSM Reference Model to help customers achieve maximum IT operational effectiveness.
HP has contributed significantly to the IT Infrastructure Library, and continues to be a developer, reviewer and user of the ITIL. ITIL Hewlett Packard – heavily involved in itSMF HP employees have served and continue to serve as officers and board members of itSMF organizations around the world, and many more are active itSMF members.
Many of the original contributing organizations have chosen to become HP customers or HP partners. HP is a vital and important presence in the IT service management field.
HP provides a one-stop-shopping experience around ITIL for IT and service provider organizations. ITIL Hewlett Packard – HP OpenView has become benchmark HP OpenView solutions are used by 67% of US-based Internet service providers to manage more than 19 million online customers.
HP OpenView offers a complete portfolio of service-driven management software solutions. These solutions dramatically reduce the effort of implementing ITIL best practices.
Today many IT and service provider organizations face the challenge of shifting paradigms from infrastructure management toward a total service management. This demands a strong alignment between both service technology management and service process management.
Unlike other software offerings, HP OpenView’s integrated service management solution covers all aspects of service management for all types of IT and service provider organizations.
HP has brought HP OpenView Service Desk and the HP OpenView technology service management solutions to a level of integration that is unparalleled in the industry. A final word –you need to get an understanding of your process before committing yourself to any toolset! It does not matter what tool you use if the underlying process is not effective!
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