© The Art of Service Pty Ltd ‘All of the information in this document is subject to copyright.
No part of this toolkit may in any form or by any means (whether electronic or mechanical or otherwise) be copied, reproduced, transmitted or provided to any other person without the prior written permission of The Art of Service Pty Ltd, who owns the copyright.’ Introduction Many organizations are looking to implement ITIL version 3, as a way to improve the structure and quality of the business. This document describes the contents of the ITIL v3 Starter Kit.
The information found within the toolkit is based on the ITIL Version 3 framework, specifically the phases, processes, functions, concepts and terminology that is found within the Service Lifecycle. The Toolkit is designed to answer a lot of the questions that the ITIL v3 framework raises and provides you with useful guides, templates and essential, but simple assessments. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for implementation. The additional information and bonus resources will enable you to improve your organizations ITIL framework understanding and knowledge base. The toolkit serves to act as a starting point.
It will give you a clear path to travel.
It is designed to be a valuable source of information and activities. The ITIL v3 Starter kit: Flows logically, Is scalable, Provides presentations, templates and documents, Saves you time. Step 1 Start by reviewing: Presentation 1: ITIL Service Management Practices Executive Overview This presentation provides a detailed and comprehensive introduction to the benefits and details of the ITIL Version 3 framework. This presentation will give you a good knowledge and understanding of the terms and concepts found within the revised version 3 framework.
They can also be used as the basis for management presentations or when making a formal business case for implementation. — Supporting document – Managing Communications and Commitment Presentation 6 – Service Operation Introduction Supporting document – Service Desk- Metrics Supporting document – Functions – Roles & Responsibilities Presentation 7 – CSI Introduction Supporting document – CSI Roles and Responsibilities Supporting document – Service Measurement Reporting Once you have completed your knowledge bridge, you can read through the ITIL IT Service Management Beginners Guide v7.2 and the ITIL v3 FACT SHEETS that are provided, for each of the processes, and functions, found within ITIL v3. Below is an itemized list of these ITIL v3 FACT SHEETS for easy reference.
You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation. Factsheets: Service Strategy: Financial Management Service Portfolio Management Demand Management Service Design Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Catalogue Management Supplier Management Security Management — © The Art of Service Page PAGE 4 ITIL v3 Starter Kit ITIL v3 Starter Kit
Read more about This document describes the contents of the ITIL v3 Starter Kit: