ISO 9000 is an internationally quality standard measurement, which has become popular specifically among manufacturing and service industries. It helps an organization or company to determine its distinct quality measurement system (QMS) and have it carried out to achieve a standardized quality products, services, and management.
Some mandatory procedures are included in ISO 9000. These set of procedures are:
1) Records procedure on how to identify and know detailed management of records;
2) Document control procedure on knowing how documents are processed, updated, approved, and amended;
3) Internal audit procedure on how to determine essential procedural elements (e.g., criteria, scope, program frequency, method, report results, and records kept);
4) Control of non-conformance procedure on determining how problems are specifically dealt with;
5) Preventive action procedure on how to assess potential problems, know their causes, and identify suitable course of action to address the problem and avoid possible reoccurrence; and
6) Corrective action procedure on how to identify problems and its causes, involved decision-makings, and implementing problem solving measures.
ISO 9000 procedures are mainly designed to help organizations or companies worldwide to achieving and maintaining compliance, and so to prevent any possible corrective actions. These procedures are created, carried out, and presented to an outside assessor or auditor for assessment and confirmation for an ISO 9000 standards certification.
Complying with the ISO 9000 standards may seemingly troublesome but once required procedures are established and integrated to the organizations operations, long-term benefits can be achieved. Such long-term benefits would include consistent production of quality outputs and service, capability to correct and prevent occurrence of possible defects, decreased defect rates, increased efficiency especially among employees or staff, and increased in market sales, shares, and/or revenues.