What is best practice?
ITIL® incorporates the principles of best practice to enable IT departments optimize business services and infrastructure management. It sets the formal standard for all aspects of service support and delivery using proven processes in order to meet the primary objectives of the organization. It deals with the primary concern of any business- customer value – detailing the best ways to achieve this, focusing on business service, application performance and network management. So that your IT department performs consistently in its strategy and all aspects of service delivery.